Uninterrupted DBA Coverage
0
+ Years
Mission-Critical Systems
0
+
DR/BCP
Integrity Maintained
Cost Overruns
100
Client Snapshot
Industry
Banking & Financial Services
Client Type
Larger Regional Bank
Scope
Financial Crimes · EDW · Digital Banking · Business Online Banking · Branch Teller · Credit Card
Platform
IBM DB2 · Microsoft SQL Server · Netezza · IBM AIX · Control-M
Engagement
Multi-Year DBA · Database Virtualization · DR/BCP Support
The Challenge
- A modern regional bank runs its most critical functions financial crimes monitoring, enterprise data warehousing, digital banking, branch teller operations, and credit card processing on databases that cannot tolerate unplanned downtime or data integrity failures. Providing uninterrupted, audit-ready DBA coverage across all of these systems simultaneously requires a level of staffing consistency, documentation discipline, and operational continuity that internal hiring alone rarely sustains.
- The bank was simultaneously executing an enterprise database virtualization initiative that required restructuring its physical database infrastructure without disrupting the live systems running on it. The virtualization program created a sustained window of architectural change during which any operational lapse in DBA coverage would have had magnified consequences.
- DR/BCP programs at this institution were not treated as documentation exercises they were tested, maintained, and subject to examiner review. Maintaining those programs in a continuously tested, audit-ready state during a multi-year period of active DBA work and infrastructure change required a level of program discipline that went beyond routine database administration.
- Coverage had to span six distinct system domains financial crimes, EDW, digital banking, business online banking, branch teller, and credit card each with different database platforms, different operational criticality profiles, and different regulatory documentation requirements. A one-size-fits-all DBA approach was not adequate for this scope.
- Knowledge continuity was a specific vulnerability. DBA teams at regional banks face turnover pressures, and any transition between team members had to be managed without creating operational risk or documentation gaps. The engagement required institutional knowledge to accumulate systematically and be preserved in a form that survived individual team changes.
The PiTech Solution
- Deployed PiTech database administration resources to the bank's enterprise DBA team, delivering coverage across all six system domains financial crimes, EDW, digital banking, business online banking, branch teller, and credit card with the documentation standards and operational discipline consistent with PiTech's federal program delivery model.
- Executed the enterprise database virtualization initiative across the full system portfolio, restructuring physical database infrastructure in a sequenced, gate-controlled program that maintained live system availability throughout. Virtualization sequencing was aligned to operational criticality lower-risk systems were virtualized first, building confidence and operational pattern before the highest-criticality systems were migrated.
- Maintained DR/BCP programs in a continuously tested, audit-ready state throughout all DBA activities scheduling DR tests in coordination with program milestones, keeping documentation current with every infrastructure change, and ensuring that rollback procedures were tested rather than assumed.
- Built and maintained a comprehensive database runbook library covering all six system domains — operational procedures, change management templates, incident response playbooks, and platform-specific configuration documentation — providing the institutional knowledge continuity that protects against team transition risk.
- Operated within the bank's change management governance framework, ensuring that every DBA activity across all six systems was appropriately documented, approved, and tracked producing the audit trail that bank examiners and internal audit functions require for technology operations in regulated environments.
Results That Matter
Five-plus years of uninterrupted DBA coverage across financial crimes, EDW, digital
banking, business online banking, branch teller, and credit card systems sustained
through team transitions, infrastructure changes, and a multi-year virtualization program
without operational incident.
Enterprise database virtualization completed across the full system portfolio without
service disruption to any of the six covered system domains a result that required
precise sequencing, staged validation, and sustained operational discipline throughout
the program.
DR/BCP programs maintained in a continuously tested, audit-ready state throughout the
engagement satisfying examiner expectations and preserving the bank's regulatory
standing across every review cycle covered by the engagement.
Comprehensive runbook library built and maintained across all six system domains
providing the institutional knowledge documentation that protected operational continuity
through team transitions and infrastructure changes.
All DBA task orders delivered on time and on budget, zero cost overruns consistent
with PiTech's standard across every engagement in this multi-year banking partnership.
Technology Stack
Databases
Databases
IBM DB2 (primary OLTP and EDW), Microsoft SQL Server, Netezza
(analytical workloads)
Operating Environment
Operating Environment
IBM AIX (IBM DB2 primary hosting environment)
Scheduling & Automation
Scheduling & Automation
Control-M enterprise job scheduler
DR/BCP
DR/BCP
Disaster recovery testing frameworks, BCP documentation, rollback
procedures
Governance
Governance
Change management documentation, DBA runbook library, audit trail
framework
Why PiTech
Sustained multi-year DBA coverage at this scale requires more than technical skills it
requires the documentation discipline, audit-trail rigor, and institutional knowledge management
practices that bank regulators demand. PiTech brings the same operational standards to every
database it administers that federal program oversight bodies expect of their contractors. The
runbooks, the change records, and the DR documentation are not afterthoughts they are the
deliverable.
Ready to achieve results like these?
Talk to PiTech. Federal-grade delivery discipline. Deep domain expertise. Zero cost overruns.
Reach Our Customer Service Team
-
Address
4000 Sancar Way, Suite 205, Durham, NC 27709
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Contact Details
(919) 439-3163
